Payment and Refund Policy
Last updated: 29 September 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of Course A writing and editorial production guide made through the inkscopery website. The guide covers story scope, script planning, newsroom coordination, and workflows for clear media-ready content. It is provided as digital content accessible after purchase and does not include physical goods or in-person services.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are displayed in British Pounds Sterling. Prices include value added tax where applicable under UK law. No additional charges apply beyond the stated price unless expressly agreed in writing before purchase. inkscopery reserves the right to adjust prices for future purchases but will honour the price at the time of order confirmation.
Accepted Payment Methods, Payment Authorisation, and Payment Security
Payments are accepted via major credit and debit cards and other secure online processors displayed at checkout. All transactions are authorised in real time. inkscopery does not store card details. Payment security follows industry standards and relevant UK regulations including the Payment Services Regulations.
Order, Booking, or Service Confirmation and When a Contract Is Formed
A contract forms when you receive an order confirmation email after submitting payment details. This email summarises the purchase of Course A and provides access instructions. Until this confirmation is issued, no binding agreement exists.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations 2013 you have the right to cancel within 14 days of the contract being formed. For digital content, cancellation rights end once download or access begins if you have given prior express consent and acknowledged that rights will be lost.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available for unused digital content within the 14-day cooling-off period where cancellation rights apply. Once access has been granted and content consumed, refunds are not provided. Promotional or discounted purchases may have specific exclusions stated at the time of sale.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund email [email protected] with your order number, full name, and reason for the request. Include the date of purchase and any relevant transaction reference. Requests must be submitted within the applicable time limits.
Inspection, Approval, Rejection, and Notification of the Refund Decision
inkscopery will review each request within 14 days of receipt. You will be notified by email whether the refund is approved or rejected, together with reasons if rejected. Additional information may be requested to complete the assessment.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Approved refunds are returned to the original payment method. Processing typically takes up to 14 days after approval, though the actual time for funds to appear depends on your payment provider. No refund is issued to a different account or method.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Course A is digital content. Access begins immediately upon confirmation. Subscriptions, if offered, renew automatically unless cancelled before the renewal date. Promotional offers are subject to the terms displayed at purchase and may not be eligible for refund after redemption.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments must be retried or resolved before access is granted. Duplicate charges are investigated upon notification and corrected where verified. Chargebacks are treated as refund requests and may result in account suspension. Suspected fraud leads to immediate investigation and possible reporting to authorities.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. These rights cannot be excluded or limited by contract.
Contact Route, Policy Changes, and Last-Updated Date
For questions about this policy contact inkscopery using the form on the Contacts page or by writing to 16 High Holborn, London WC1V 6BX, United Kingdom or emailing [email protected]. inkscopery may update this policy from time to time. The current version is always available on the website and the last-updated date appears at the top of the page.